Shipping Policy

We ship Malaysia-wide!

​We offer a flat rate postage of RM 10 (WM) & RM 18 (EM). Enjoy free shipping Malaysia-wide when your order reaches RM 150 & above! Complimentary in-store collection is also available upon check out.

​After placing your order, please allow our team 1 - 3 working days to pack and prep your parcel for dispatch. Your tracking number will be sent to you via email after your item has been sent out. You will receive your item in 2-3 working days (WM) or 3-5 working days (EM)!

All reasonable efforts to deliver your order will be made by Happy Pet University. It is the customer's responsibility to ensure their parcel is received at the delivery address provided during checkout. Happy Pet University will not be responsible if the parcel is received by an unauthorized person.

​Additional charges for re-delivery will be applicable after unsuccessful delivery attempts, should the parcel be returned to us. We are not responsible for parcels lost in the process of delivery due to the courier's negligence, and no refunds will be provided.

If your parcel needs immediate attention, or did not arrive, drop us a message on our live chat or send an email to us at info@happypetuniversity.com .